Job Description and Person Specification
People in Crisis Lead
Home-Start Central Lancashire
Context of the role: Working in partnership to deliver The Big Lottery ‘Help Through Crisis Project’ within the local community of Chorley and South Ribble by providing support to clients in crisis. The role is for 30 hours per week.
Salary: This post is 30 hours per week – at a rate of £16,216 per year £20,000 FTE
Contract: This post is funded until 31st May 2021
Role purpose
· Identify people in crisis or facing the risk of crisis, assess their own individual circumstances both short term and long term, and act as an ongoing support worker where applicable.
· Developing a tailored support plan for clients.
Main tasks
· To undertake a needs and risk assessment and support plan for each client and liaise with partners and other agencies, as necessary.
· To refer clients where appropriate (both internal and external referrals).
· Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
· To provide support including appropriate referral with regards to benefit entitlement/income maximisation.
· Act for the client where necessary which includes ongoing support work, writing on the client’s behalf, telephone, etc.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
· Monitor and evaluate project outcomes.
· Ensure that all work conforms to the funding requirements of the BLF and Partnership agreement.
· Ensure that work reflects and supports the partnership’s equality and diversity strategy.
Public Relations
· Develop a working relationship and partnership approach with other PIC leads on the project.
· Assist in the development of the “Academy” and to ensure service user is key
· Ongoing promotion and marketing of the Project including the Academy.
Research and campaigns
· Assist with research and campaigns work by providing information about clients’ circumstances through the appropriate channel.
· Alert clients to research and campaign options.
· To ensure that clients have a voice for feedback to be made appropriately.
Professional development
· Keep up to date with legislation, policies, and procedures and undertake appropriate training.
· Attend relevant internal and external meetings as agreed with the line manager.
· Prepare for and attend team meetings/staff meetings and partnership meetings as appropriate.
Administration
· Use IT for the statistical recording of information relating to research and campaigns and funding requirements, record keeping, and document production. Ensure IT information assurance training is completed on an annual basis.
· Ensure that all work conforms to the Partnership’s systems and procedures.
· Provide statistical information on the number of clients and the nature of support plans.
Other duties and responsibilities
· Complete the required training to comply with quality assurance processes.
· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
· This post involves visiting families in their own homes. During Lockdown restrictions appropriate PPE is provided and risk assessments are undertaken to reduce exposure to Corona Virus.
Please e-mail admin@homestartcentrallancs.org.uk for an application form.
Please return by email to donna.hussain@homestartcentrallancs.org.uk no later than 12.30 pm Friday 20th November 2020
Interviews for this post will be held the week commencing November 30th, 2020
Successful candidates will be subject to satisfactory references and an enhanced DBS check.
Home-Start Central Lancashire is committed to safeguarding and promoting the welfare of children.
