Home-Start Central Lancashire seeks to recruit a Learning and Development Officer to play a major role in the further development of our staff and volunteers’ and the promotion of our new Centre of holistic insight, learning and development.
Home-Start is a voluntary organisation committed to promoting the welfare of families with at least one child under nineteen years of age. Volunteers offer regular support, friendship, and practical help to families under stress in their own homes, helping to prevent family crisis and breakdown. Our team of coordinators manage and supervise the support given by volunteers and work directly with families themselves.
Job title: Learning Development Officer
Location: Home Start Central Lancashire, Market Street, Chorley and
throughout the Lancashire wide area.
Reports to: The Business and Development Manager
Hours: 25 per week
Salary: £24,050 FTE plus 8% non-contributory pension.
Last updated: 20th May 2020
To support the Business and Development Manager in the effective delivery of the overall L&D strategy and volunteer recruitment. The post holder will identify development needs, design, create, and deliver solutions across the organisation at every level. Responsible for setting clear points of evaluation and able to demonstrate the degree of success achieved for all L&D interventions.
As a training and development officer, you will need to:
• Identify training and development needs within Home-Start Central Lancashire through job and service analysis and regular consultation with the Business Manager.
• Increase the motivation, performance, skills and outlook of staff and volunteers.
• Monitor regulatory requirements for staff training and competence and ensure that all requirements and subsequent changes are reflected in all statutory and mandatory training.
• Organise a recruitment programme to attract volunteers to support families from a range of services within Home-Start Central Lancashire.
• Recruit and interview prospective volunteers and identify an action plan of learning and development with each of them.
• To provide development by coaching and 1 to 1 support where the need for this has been established.
• Work with the Business Development Manager to resolve any volunteer-related concerns.
• Design and expand training and development programs based on the needs of the organisation, the staff and volunteers.
• Work with the staff team to produce programs that are satisfactory to all relevant parties in the organisation.
• Comply with safeguarding and risk management procedures to ensure the safety and wellbeing of staff, volunteers, and other learners and that they are safeguarded in a timely and responsive manner.
• Consider the costs of planned programs and keep within budgets
• Plan and assess the ‘return on investment’ of any training or development program.
• Work with the Business Development Manager, to ensure a consistent approach to volunteer recruitment, learning and development.
• Develop effective induction programs for new staff, volunteers, and Trustees.
• Monitor and review the progress of trainees through questionnaires and discussions with managers
• Devise individual learning plans
• Provide reports to the Business Manager including staff and volunteer learning outcomes.
• Produce training materials for in-house courses
• Create and/or deliver a range of e-learning packages
• Manage the delivery of training and development programs
• Ensure that statutory training requirements are met
• Evaluate training and development programs
• Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment
• keep up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses
• research new technologies and methodologies in workplace learning and present this research.
• Develop positive relationships with other agencies and organisations.
• Attend in-house and relevant external training courses, as agreed with the manager.
• Practice and comply with all aspects of Health and Safety at Work etc Act 1974 and the Charity’s current Health and Safety policies.
• Undertake any reasonable tasks from time to time at the line manager’s request, as may be deemed appropriate within the scope of the post.
• This role involves travel across Lancashire and on occasion further afield. There will be times when you will be required to work evenings and weekends.
• You will be required to attend promotional events to promote our services and recruit volunteers.
Internal: It is feasible that the post holder will communicate with staff and volunteers across the organisation in the course of their duties regarding volunteer’s recruitment, learning and development
External: Liaison with external bodies including local public services, education establishments, Businesses and Voluntary infrastructure organisations regarding the recruitment of volunteers.
A job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.
Home-Start Central Lancashire is a fast-moving organisation and therefore an employee’s duties may be varied from time to time. The post holder accepts that they may be asked to undertake any other work or duties as may reasonably be required within the scope of and commensurate to the nature of the post as and when required.”
Please complete the attached application form and return to the address stated no later than 12.30pm Friday 5th June 2020.
Interviews for this post will be held on Tuesday 9th and Wednesday 10th June 2020
Successful candidates will be subject to DBS checks and required to provide 2 references.
This job description is current as at 21st May 2020
Person Specification for Learning and Development Officer
• Recognised training qualification
• A degree level qualification in a related field or significant equivalent
Skills • Excellent communication skills, both verbal and written.
• Experienced in design and delivery of training
• Computer literate with good Word, Excel, and PowerPoint skills.
• Excellent personal and time management skills
• Excellent Coaching Skills
• Experienced in the delivery of learning and development programmes
• Skilled in the use of accelerated learning techniques.
• Good interpersonal skills, approachable and flexible.
• Well organised and able to prioritise own workload
• A good team player Committed to own personal development
• Able to demonstrate the behaviours and values of Home-Start Central Lancashire.
• A self-starter requiring minimum supervision.
Able to demonstrate the following competencies
• Create a learning environment
• Take responsibility for own development.
• Make sound business judgements
• Have an Influence Working together for the organisation
Essential and desirable skills, abilities, experience, knowledge and special requirements for the post of Home-Start organiser/co-ordinator.
This form also indicates how different requirements may be assessed during the selection process:
Person Specification – Family Support Coordinator
ESSENTIAL Method of Assessment
Education and qualifications
Good standard of education (GCSE, NVQ level 3 or equivalent)
Relevant previous or current employment or voluntary work, including of working with families
Supporting the organisation
Knowledge of the voluntary sector and the roles and responsibilities of voluntary management committees
Ability to process and collate information
Ability to prepare reports and statistical information
Understanding of the needs of families with young children
Knowledge of safeguarding issues
Knowledge of current legislation and policies relating to children and families
Working with others
Ability to work as part of a team
Ability to help develop and contribute towards training
Working in partnership and in the wider context
Knowledge of the roles of agencies providing services for children and families
A positive and creative approach to tackling tasks
Commitment to good safeguarding practice
Knowledge of and commitment to equal opportunities and anti-discriminatory practice
Understanding of the need for professional confidentiality
Good written and verbal communication skills
Able to work flexibly, some evening or weekend work and occasional residential training
Willingness to access training opportunities
Eligibility to work in the UK
Relevant professional training, for example, Health Visitor, Teacher, Social worker, Child carer
Experience of work in the voluntary sector or as a volunteer
The closing date for this post is 12.30pm Friday 5th June – any applications received after this date cannot be considered.
Interview Dates are Tuesday 9th and Wednesday 10th June 2020. Please return your completed application form to email: email@example.com or post to Donna Hussain, Home-Start Central Lancashire, 112A Market Street, Chorley PR7 2SL