Continuous Improvement Lead and Family Support Officer
Home-Start Central Lancashire seeks to recruit a Best Practice Family Support Officer to play a major role in the implementation, further development, and compliance of our new data monitoring systems and services.
Home-Start is a voluntary organisation committed to promoting the welfare of families with at least one child under nineteen years of age. Volunteers offer regular support, friendship, and practical help to families under stress in their own homes, helping to prevent family crisis and breakdown. Our team of coordinators manage and supervise the support given by volunteers and work directly with families themselves.
Job title: Continuous Improvement Lead and Family Support Officer
Location: Home-Start Central Lancashire, Market Street, Chorley and
throughout the Lancashire wide area.
Reports to: The Business and Development Manager
Hours: 37 per week
Salary: £24,050 plus 8% non-contributory pension
Last updated: 20th May 2020
This is an exciting new role that will combine responsibility for the analytic oversight of continuous improvement of our family support service, along with providing frontline support to our families.
Purposes of the job
• To lead a team of Coordinators to ensure that insight and intelligence is gathered from our staff and service and transformed into innovative, tested, and deliverable service concepts, ready for implementation.
• To contribute to the effective day to day operation of the scheme in accordance with the Home-Start Memorandum & Articles of Association, Home-Start,
Standards & Methods of Practice, Home-Start Agreement, and Quality Assurance Standards.
• To maintain high standards of systems input and reporting regarding supporting families within the Home-Start model
• To ensure equality of opportunity, fairness, and diversity in all aspects of the scheme’s work.
• Implement good safeguarding practice in all areas of work and support staff to follow procedures and guidelines.
Supporting a team of Family Support Coordinators.
• Liaise with the team of Coordinators to ensure consistency and collaborative working.
• Oversee the implementation of innovative improvement projects and systems, based on user needs and service requirements.
• Working collaboratively to ensure that all colleagues are engaged in the development of services to ensure that solutions can be implemented into service delivery efficiently and effectively.
• Ensure the service meets its operational objectives and goals.
• Ensure the speed of development is communicated to Coordinators and deployment reflects the needs of the service and associated risks.
• Work closely with colleagues and delivery partners to understand their priorities, challenges, and service goals.
• Deliver updates on IT Systems and performance.
• Motivate and lead a team within the organisation to adopt and embrace new ways of working, particularly design methods and practices.
• Lead requires operational events and other meetings that relate to the work of the team to enable information sharing, learning and collaborative working.
• To offer emotional and practical support to parents and their families, in their own homes and in the community.
• To offer a whole family/family-centered approach to families with complex needs and who are identified as those requiring early help or intervention.
• To ensure you understand and comply with Home-Start Central Lancashire’s (HSCL) procedures for promoting and safeguarding the welfare of children and vulnerable adults.
• To build a trusting relationship with the parents and young people to help alleviate or break their social isolation and increase capacity.
• To build up knowledge and understanding of local resources and community and statutory services, including Mental Health Teams, Social Services, Health, CAMHS, Schools and voluntary services, and communicate effectively with them in the best interests of the child and family.
• To comply with HSCL’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
• To work alongside colleagues to assess the needs of the families referred for support and participate in the reviews and evaluation of the work.
• To Manage and contribute actively to the required monitoring systems of outcomes for the service.
• To help plan and promote creative and innovative responses to families’ needs.
• Ensure high-quality records and assist with the preparation of reports.
• To attend conferences, review meetings, supervision, and training sessions as requested.
• To ensure that work is carried out within a framework, which promotes equality of opportunity in accordance with HSCL’s policies.
Supporting the work of the Home-Start Central Lancashire
• Undertake work as delegated by the Business and Development Manager to support the strategic development and implementation of the systems and processes of our family support services.
• Promote the work of Home-Start Central Lancashire, as required by the Business Development Manager.
• Supervise and support staff to use and understand new data and monitoring systems efficiently and effectively
• Manage data processing systems, analyse, and collate data and provide reports as required by the Business Development Manager.
• Identify gaps in volunteer skills, expertise, and training.
• Match and introduce volunteers to families.
• Contribute as directed to the delivery of the Home-Start preparation course in full and to a high standard to all prospective volunteers.
• Provide support, supervision, and initial and on-going training opportunities for volunteers. Liaise with the Business and Development Manager and the Learning and Development Officer
Working in Partnership
• Ensure appropriate liaison with referrers and other professionals
• Keep an up to date record of current agencies and services to refer to and ensure all staff are making referrals when and where necessary.
• Network appropriately within the community.
• Attend CAF, CIN, TAF meetings as required on behalf of families.
• To comply with and promote HSCL’s Health and Safety policy, data protection policy and to protect your own and other’s health, safety, and welfare.
• To work flexibly as will be required by the needs of the service and carry out any other reasonable duties as required.
• To be able to evidence HSCL’s values always, which underpin HSCL’s mission of ‘building resilient families’ by:
a) Being people-focused
b) Reflecting a ‘can do’ approach
c) Striving for excellence in everything we do
d) Having mutual respect for everyone we work with, work for and support through our services
• This role involves travel across Lancashire and on occasion further afield. There will be times when you will be required to work evenings and weekends.
• You will be required to attend promotional events to promote our services and recruit volunteers.
Internal: It is feasible that the post holder will communicate with staff and volunteers across the organisation in the course of their duties regarding volunteer’s recruitment, learning and development
External: Liaison with external bodies including local public services, education establishments, Businesses, and Voluntary infrastructure organisations regarding the recruitment of volunteers.
A job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.
Home-Start Central Lancashire is a fast-moving organisation and therefore an employee’s duties may be varied from time to time. The post holder accepts that they may be asked to undertake any other work or duties as may reasonably be required within the scope of and commensurate to the nature of the post as and when required.”
Please complete the attached application form and return to the address on the application form no later than 12.30 pm Friday 5th June 2020.
Interviews for this post will be held on Tuesday 9th and Wednesday 10th June 2020
Successful candidates will be subject to DBS checks and required to provide 2 references
Continuous business improvement.
• Experienced in delivering continuous improvement and innovation across
either an organisation or significant service in a collaborative way
• Proven track record of developing innovative ideas and implementing
them into an organisation or service in a collaborative and thought through
• Proven track record as a strategic/analytic thinker, ability to recognise and navigate the overall operating context of the organisation and think critically about evidence, service requirements, and user needs.
• Understanding of agile approaches and workflows.
• Proven ability to lead a team in turning insight and service development opportunities into practical service concepts and proposals, identifying and
adapting the most appropriate methods for achieving this.
• Excellent interpersonal, communication, influencing and negotiation skills
• Proven ability to plan and work effectively under pressure to deadlines and a
proven ability to manage projects
• Proven ability to analyse complex information and make decisions/formulate
• A good level of knowledge and experience of direct work with families who have complex needs and support strategies. 3.
• Knowledge of the roles and responsibilities of statutory and voluntary services and experiences of liaising with them. 4.
• Understanding of Safeguarding for children and vulnerable adults. 5. Experience of working in culturally diverse communities 6.
• Experience of working with people in their homes 7.
• Ability to undertake the work within an anti-discriminatory and empowerment framework 8.
• Excellent interpersonal and communication skills 9.
• Ability to work both independently and as a member of a team 10.
• Ability to give accurate information and practical support to family members of all ages 11.
• Ability to write clear and accurate reports and use regular IT packages. 12. The ability to reflect on own practice; undertake training advice and constructive feedback. 13.
• Ability to work hours in a flexible way, including evenings and weekends to meet the needs of the service. 14.
• A commitment to equal opportunities and an understanding of the impact of deprivation and discrimination on communities, families, and individuals.
• Ability to evidence Family Action’s values at all times, which underpin the HSCL mission of ‘building resilient families’ by:
a) Being people-focused
b) Reflecting a ‘can do’ approach
c) Striving for excellence in everything we do
d) Having mutual respect for everyone we work with, work for, and support through our services.
● Previous experience leading or acting as a senior manager within an insight
or continuous improvement environment
● Experience in implementing multi-channel services across face-to-face, phone, and online.
Essential and desirable skills, abilities, experience, knowledge, and special requirements for the post of Home-Start organiser/coordinator.
This form also indicates how different requirements may be assessed during the selection process:
Person Specification – Family Support Coordinator
ESSENTIAL Method of Assessment
Education and qualifications
Good standard of education (GCSE, NVQ level 3 or equivalent)
Relevant previous or current employment or voluntary work, including of working with families
Supporting the organisation
Knowledge of the voluntary sector and the roles and responsibilities of voluntary management committees
Ability to process and collate information
Ability to prepare reports and statistical information
Understanding of the needs of families with young children
Knowledge of safeguarding issues
Knowledge of current legislation and policies relating to children and families
Working with others
Ability to work as part of a team
Ability to help develop and contribute towards training
Working in partnership and in the wider context
Knowledge of the roles of agencies providing services for children and families
A positive and creative approach to tackling tasks
Commitment to good safeguarding practice
Knowledge of and commitment to equal opportunities and anti-discriminatory practice
Understanding of the need for professional confidentiality
Good written and verbal communication skills
Able to work flexibly, some evening or weekend work and occasional residential training
Willingness to access training opportunities
Eligibility to work in the UK
Relevant professional training, for example, Health Visitor, Teacher, Social worker, Childcarer.
Experience of work in the voluntary sector or as a volunteer
The closing date for this post is 12.30 pm Friday 5th June – any applications received after this date cannot be considered.
Interview Dates are Tuesday 9th and Wednesday 10th June 2020. Please return your completed application form to firstname.lastname@example.org post to Donna Hussain, Home-Start Central Lancashire, 112A Market Street, Chorley PR7 2S.